{"id":59297,"date":"2016-08-04T08:40:22","date_gmt":"2016-08-04T08:40:22","guid":{"rendered":"https:\/\/rnoticias.com.mx\/Portal\/2016\/08\/04\/atiende-la-condusef-125-mil-reclamaciones-en-el-primer-semestre-del-2016\/"},"modified":"2016-08-04T08:40:22","modified_gmt":"2016-08-04T08:40:22","slug":"atiende-la-condusef-125-mil-reclamaciones-en-el-primer-semestre-del-2016","status":"publish","type":"post","link":"https:\/\/rnoticias.com.mx\/Portal\/2016\/08\/04\/atiende-la-condusef-125-mil-reclamaciones-en-el-primer-semestre-del-2016\/","title":{"rendered":"Atiende la Condusef 125 mil reclamaciones en el primer semestre del 2016"},"content":{"rendered":"

Por Redacciòn<\/p>\n

 <\/p>\n

Durante el primer semestre del año, la Comisión Nacional para la Protección y Defensa de los Usuarios de Servicios Financieros (CONDUSEF) llevó a cabo 850 mil 362 acciones de defensa que correspondieron a 679 mil usuarios y que representan un incremento del 9.8% y del 5.3%, respectivamente con relación al primer semestre de 2015.<\/span><\/p>\n

 <\/span><\/p>\n

De estas acciones destaca la atención de 125 mil 454 reclamaciones que representan un crecimiento de 2.6% con respecto a igual periodo del año anterior.<\/span><\/p>\n

 <\/span><\/p>\n

Cabe señalar que la mayor parte de las reclamaciones correspondieron a la Banca Múltiple que registró 74,014 quejas, lo que representó el 59.2% del total, seguidas por las instituciones de seguros con 18,777, es decir el 15% y el tercer lugar correspondió a las Sociedades de Información Crediticia (Burós de Crédito) con 15,820.<\/span><\/p>\n

 <\/span><\/p>\n

 <\/span><\/p>\n

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
\n

Reclamaciones Iniciadas enero-junio a nivel Nacional por Institución (Principales)<\/span><\/em><\/strong><\/p>\n<\/td>\n<\/tr>\n

\n

Sector \/ Institución<\/span><\/em><\/strong><\/p>\n<\/td>\n

\n

2015<\/span><\/em><\/strong><\/p>\n<\/td>\n

\n

2016<\/span><\/em><\/strong><\/p>\n<\/td>\n

\n

 <\/span><\/strong><\/p>\n<\/td>\n

\n

% de variación<\/span><\/em><\/strong><\/p>\n<\/td>\n<\/tr>\n

\n

\uf06c       <\/span><\/em><\/strong>Instituciones de Crédito<\/span><\/em><\/strong><\/em><\/strong><\/p>\n<\/td>\n

\n

89,467<\/span><\/em><\/strong><\/p>\n<\/td>\n

\n

90,313<\/span><\/em><\/strong><\/p>\n<\/td>\n

 <\/td>\n\n

0.9<\/span><\/em><\/strong><\/p>\n<\/td>\n<\/tr>\n

\n

\uf020\uf073<\/span><\/strong> <\/span><\/em>Banca Múltiple1<\/sup><\/span><\/em><\/strong><\/p>\n<\/td>\n

\n

75,350<\/span><\/em><\/p>\n<\/td>\n

\n

74,014<\/span><\/em><\/p>\n<\/td>\n

\n

 <\/span><\/em><\/p>\n<\/td>\n

\n

-1.8<\/span><\/p>\n<\/td>\n<\/tr>\n

\n

Banco Nacional de México<\/span><\/p>\n<\/td>\n

\n

23,356<\/span><\/em><\/p>\n<\/td>\n

\n

20,706<\/span><\/em><\/p>\n<\/td>\n

\n

 <\/span><\/em><\/p>\n<\/td>\n

\n

-11.3<\/span><\/p>\n<\/td>\n<\/tr>\n

\n

BBVA Bancomer<\/span><\/p>\n<\/td>\n

\n

19,602<\/span><\/em><\/p>\n<\/td>\n

\n

18,780<\/span><\/em><\/p>\n<\/td>\n

\n

 <\/span><\/em><\/p>\n<\/td>\n

\n

-4.2<\/span><\/p>\n<\/td>\n<\/tr>\n

\n

Banco Santander (México)<\/span><\/p>\n<\/td>\n

\n

7,788<\/span><\/em><\/p>\n<\/td>\n

\n

8,390<\/span><\/em><\/p>\n<\/td>\n

\n

 <\/span><\/em><\/p>\n<\/td>\n

\n

7.7<\/span><\/p>\n<\/td>\n<\/tr>\n

\n

Otros<\/span><\/p>\n<\/td>\n

\n

24,604<\/span><\/em><\/p>\n<\/td>\n

\n

26,138<\/span><\/em><\/p>\n<\/td>\n

\n

 <\/span><\/em><\/p>\n<\/td>\n

\n

6.2<\/span><\/p>\n<\/td>\n<\/tr>\n

\n

\uf020\uf073<\/span><\/strong> <\/span><\/em><\/strong>Soc. de Información Crediticia<\/span><\/em><\/strong><\/strong><\/p>\n<\/td>\n

\n

13,477<\/span><\/em><\/p>\n<\/td>\n

\n

15,820<\/span><\/em><\/strong><\/p>\n<\/td>\n

\n

 <\/span><\/em><\/p>\n<\/td>\n

\n

17.4<\/span><\/p>\n<\/td>\n<\/tr>\n

\n

Trans Union de México<\/span><\/p>\n<\/td>\n

\n

10,065<\/span><\/em><\/p>\n<\/td>\n

\n

11,086<\/span><\/em><\/p>\n<\/td>\n

\n

 <\/span><\/em><\/p>\n<\/td>\n

\n

10.1<\/span><\/p>\n<\/td>\n<\/tr>\n

\n

Círculo de Crédito<\/span><\/p>\n<\/td>\n

\n

3,031<\/span><\/em><\/p>\n<\/td>\n

\n

4,346<\/span><\/em><\/p>\n<\/td>\n

\n

 <\/span><\/em><\/p>\n<\/td>\n

\n

43.4<\/span><\/p>\n<\/td>\n<\/tr>\n

\n

Dun & Bradstreet<\/span><\/p>\n<\/td>\n

\n

381<\/span><\/em><\/p>\n<\/td>\n

\n

388<\/span><\/em><\/p>\n<\/td>\n

\n

 <\/span><\/em><\/p>\n<\/td>\n

\n

1.8<\/span><\/p>\n<\/td>\n<\/tr>\n

\n

\uf020\uf073<\/span><\/strong> <\/span><\/em>Banca de Desarrollo<\/span><\/em><\/strong><\/p>\n<\/td>\n

\n

327<\/span><\/em><\/p>\n<\/td>\n

\n

251<\/span><\/em><\/p>\n<\/td>\n

\n

 <\/span><\/em><\/p>\n<\/td>\n

\n

-23.2<\/span><\/p>\n<\/td>\n<\/tr>\n

\n

\uf020\uf073<\/span><\/strong> <\/span><\/em>Infonacot y Financiera Nal. de Des.<\/span><\/em><\/strong><\/p>\n<\/td>\n

\n

313<\/span><\/em><\/p>\n<\/td>\n

\n

228<\/span><\/em><\/p>\n<\/td>\n

\n

 <\/span><\/em><\/p>\n<\/td>\n

\n

-27.2<\/span><\/p>\n<\/td>\n<\/tr>\n

\n

\uf06c       <\/span><\/em><\/strong>Sistema de Ahorro para el Retiro<\/span><\/em><\/strong><\/em><\/strong><\/p>\n<\/td>\n

\n

8,131<\/span><\/em><\/strong><\/p>\n<\/td>\n

\n

7,140<\/span><\/em><\/strong><\/p>\n<\/td>\n

 <\/td>\n\n

-12.2<\/span><\/em><\/strong><\/p>\n<\/td>\n<\/tr>\n

\n

\uf020\uf073<\/span><\/strong> <\/span><\/em>AFORE<\/span><\/em><\/strong><\/p>\n<\/td>\n

\n

7,088<\/span><\/em><\/p>\n<\/td>\n

\n

6,028<\/span><\/em><\/p>\n<\/td>\n

\n

 <\/span><\/em><\/p>\n<\/td>\n

\n

-15.0<\/span><\/p>\n<\/td>\n<\/tr>\n

\n

Afore XXI Banorte<\/span><\/p>\n<\/td>\n

\n

1,672<\/span><\/em><\/p>\n<\/td>\n

\n

1,413<\/span><\/em><\/p>\n<\/td>\n

\n

 <\/span><\/em><\/p>\n<\/td>\n

\n

-15.5<\/span><\/em><\/p>\n<\/td>\n<\/tr>\n

\n

Afore Banamex <\/span><\/p>\n<\/td>\n

\n

1,026<\/span><\/em><\/p>\n<\/td>\n

\n

825<\/span><\/em><\/p>\n<\/td>\n

\n

 <\/span><\/em><\/p>\n<\/td>\n

\n

-19.6<\/span><\/em><\/p>\n<\/td>\n<\/tr>\n

\n

Afore Coppel <\/span><\/p>\n<\/td>\n

\n

689<\/span><\/em><\/p>\n<\/td>\n

\n

690<\/span><\/em><\/p>\n<\/td>\n

\n

 <\/span><\/em><\/p>\n<\/td>\n

\n

0.1<\/span><\/em><\/p>\n<\/td>\n<\/tr>\n

\n

Otras<\/span><\/p>\n<\/td>\n

\n

3,701<\/span><\/em><\/p>\n<\/td>\n

\n

3,100<\/span><\/em><\/p>\n<\/td>\n

\n

 <\/span><\/em><\/p>\n<\/td>\n

\n

-16.2<\/span><\/em><\/p>\n<\/td>\n<\/tr>\n

\n

\uf020\uf073<\/span><\/strong> <\/span><\/em>CONSAR<\/span><\/em><\/strong><\/p>\n<\/td>\n

\n

41<\/span><\/em><\/p>\n<\/td>\n

\n

33<\/span><\/em><\/p>\n<\/td>\n

\n

 <\/span><\/em><\/p>\n<\/td>\n

\n

-19.5<\/span><\/em><\/p>\n<\/td>\n<\/tr>\n

\n

\uf020\uf073<\/span><\/strong> <\/span><\/em>Procesar<\/span><\/em><\/strong><\/p>\n<\/td>\n

\n

1,002<\/span><\/em><\/p>\n<\/td>\n

\n

1,079<\/span><\/em><\/p>\n<\/td>\n

\n

 <\/span><\/em<\/p>\n","protected":false},"excerpt":{"rendered":"

Impone 2,768 sanciones por 80.8 millones de pesos.<\/p>\n","protected":false},"author":1,"featured_media":59298,"comment_status":"","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[172],"tags":[427],"class_list":["post-59297","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-nacional","tag-condusef"],"jetpack_featured_media_url":"https:\/\/rnoticias.com.mx\/Portal\/wp-content\/uploads\/2025\/01\/1470325222_a4-312-726x400.jpg","amp_enabled":true,"_links":{"self":[{"href":"https:\/\/rnoticias.com.mx\/Portal\/wp-json\/wp\/v2\/posts\/59297","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rnoticias.com.mx\/Portal\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/rnoticias.com.mx\/Portal\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/rnoticias.com.mx\/Portal\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/rnoticias.com.mx\/Portal\/wp-json\/wp\/v2\/comments?post=59297"}],"version-history":[{"count":0,"href":"https:\/\/rnoticias.com.mx\/Portal\/wp-json\/wp\/v2\/posts\/59297\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/rnoticias.com.mx\/Portal\/wp-json\/wp\/v2\/media\/59298"}],"wp:attachment":[{"href":"https:\/\/rnoticias.com.mx\/Portal\/wp-json\/wp\/v2\/media?parent=59297"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/rnoticias.com.mx\/Portal\/wp-json\/wp\/v2\/categories?post=59297"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/rnoticias.com.mx\/Portal\/wp-json\/wp\/v2\/tags?post=59297"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}